a) Personal Information

• Full name
• Contact information (email address, phone number, address)
• Date of birth
• Gender
• Emergency contact
• Government-issued identification (for age or ID verification)
• Payment and billing information

b) Health & Fitness Information

• Medical history (if voluntarily provided for training safety)
• Body measurements)
• Fitness goals
• Attendance logs
• Trainer preferences and history

c) Digital & Usage Information

• IP address and browser type
• Device and operating system
• Location data (via app or browser)
• Pages visited on our website/app
• Log-in credentials
• CCTV footage within the premises

We use your information to:

• Manage your membership and account
• Customize your training and fitness experience
• Process transactions and payments
• Communicate important updates, offers, and reminders
• Maintain safety and security across our premises
• Improve our website, app, and services
• Comply with legal and regulatory obligations

We do not sell your data. Your data may be shared with:

• Service Providers: Payment processors, IT support, fitness software partners
• Authorized Trainers/Employees: Only for delivering customized training
• Legal Authorities: If required under law or court order
• Affiliates: Parent company or franchise operator (as applicable)

All vendors and partners are contractually obligated to protect your data and use it only for the purpose intended.

We employ administrative, technical, and physical safeguards to protect your data, including:

• SSL encryption for online data
• SSL encryption for online data
• Regular data audits and security assessments
• CCTV monitoring for facility safety
• Secure payment gateways

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and as required by applicable laws (e.g., taxation, auditing, or legal compliance).

As per Indian data protection guidelines, you have the right to:

• Access your data
• Correct inaccuracies
• Withdraw consent
• Request deletion of data (where feasible)
• Opt out of marketing communications

You can exercise these rights by contacting us at privacy@crunch.com

Our website may use cookies and tracking tools to:

• Improve browsing experience
• Measure site performance
• Personalize content and ads

You may disable cookies via your browser settings, though it may impact functionality.

Our site or app may contain links to external websites. We are not responsible for their privacy practices and recommend reading their privacy policies before submitting personal data.

We do not knowingly collect data from individuals under the age of 14 without parental consent. Memberships for minors are only allowed with parent/guardian supervision and explicit approval.

We reserve the right to update or modify this policy at any time. Changes will be posted on our website and app. Continued use of our services after such changes indicates your acceptance.

If you have any questions, concerns, or complaints about our privacy practices, contact contact@crunchindia.com